Dear Sled Island festival-goers, artists, partners, venues, volunteers, providers and concerned parties,
First of all, our hearts go out to everyone who has been displaced or suffered tragic loss as a result of the 2013 floods. We hope that everyone is safe and on the road to recovery. We would like to again thank you for your patience, understanding and the overall character you have all shown during difficult times.
Sled Island 2013's cancellation due to the flooding and the state of emergency issued in Calgary has been an unprecedented situation and we are working as hard and quickly as possible to address the complications and pressing questions raised.
Thank you all.
INDIVIDUAL TICKET REFUNDS
Sled Island will be refunding all individual tickets for shows that did not occur due to the cancellation of Sled Island 2013.
- If you purchased your ticket online, Ticketfly will be automatically crediting you starting on Thursday, July 11th. You should receive an e-mail notification shortly.
- If you purchased your ticket at a retail outlet, please return to that outlet with your ticket starting Friday, July 12th to receive your refund.
- If your purchased your ticket at the Sled Island office or at pass pick-up, please come to the office between Monday-Friday, 10am-5pm, starting Friday, July 12th to receive your refund. If you purchased with a credit card, please bring your card or receipt.
If you have any further questions regarding individually ticketed shows, please contact us directly at email@example.com or 403-229-2901.
If you would like to re-invest in the festival directly and receive a charitable tax receipt, we have set set up an InvestYYC page. You can donate now!
FREQUENTLY ASKED QUESTIONS
Will refunds be made available for pass holders?
The Sled Island team is still working hard to assess the festival's financial standing and cash flow situation while sorting through its hundreds of partners, funders, providers and artists. While we are working as fast as possible, the festival wants to be prudent and diligent to ensure that any policies adopted are actionable, thoughtful and ensure that Sled Island is able to remain a fixture on Canada's music & arts scene. We aim to be as transparent as possible as we work towards this assessment. Below are answers to some of the most common questions we have received.
Doesn't your insurance cover refunds?
While Sled Island does carry multiple insurance policies, these policies do not, unfortunately, cover the full cancellation of programming in over 38 different venues across the city; it never seemed a possibility.
How much money did the cancellation cost the festival?
We are still working to quantify our losses. A significant portion of our revenue comes from passes and individual tickets with additional income from beer sales made during the festival (primarily the Friday and Saturday of the festival, which did not occur). If we were to refund every individual ticket and pass holder, we would lose three significant streams of income, projected to have been $500,000.
Sled Island artists, partners and providers have been gracious and understanding across the board and helped us to cut significant expenses. However, the cancellation of shows does not excuse the festival from many non-refundable expenses, including artist, marketing, rental and production fees associated with shows that occurred, but also for the shows that were cancelled, which include non-refundable deposits and travel expenses.
Essentially, even though the festival was cancelled, 70% of Sled Island’s expenses are non-refundable.
Though the final numbers are still being worked on, at this stage, the festival is facing a loss of up to $200,000 as a result of the cancellation.
Will Sled Island 2013 be re-scheduled?
At this stage, there are no plans to re-schedule any of the Sled Island 2013 shows.
We'd like to help! What can we do?
First off, that is incredibly touching! Thank you!
If you would like to donate to the festival directly and receive a charitable tax receipt, our InvestYYC page is now live. You can donate now!
If you would like to organize a fundraiser for Sled Island, please e-mail us at firstname.lastname@example.org to work on the details.
If you would like to offer help of a different kind, please e-mail us at email@example.com to figure out how!
Will a volunteer appreciation party still be happening?
Our 2013 volunteers were absolutely exceptional. While we are currently unable to focus our time and resources on organizing such a party, volunteers, you have not been forgotten. We have every intention of finding a way to say thank you in a meaningful way!
Will Sled Island be back in 2014?
We have every intention of being a fixture in Canada's music and arts scene for years to come. Our festival-goers, artists, partners, volunteers, providers and staff have all shown such character and community support as well as concern for the festival during these unprecedented times that we know now more than ever just how important it is that Sled Island remain a sustainable and community-driven festival for years to come.